@BShark You are the perfect example of the catalyst that allows the health care industrial complex to continue to fool itself and politicians that we have the best care in the world, no changes needed, Americans are so lucky, etc.
Because you are your family’s everyday health care advocate-- really, “hero” is the better word. Every day, thousands of parents, children, siblings, grandparents, cousins, aunt and uncles, and family friends have to step in and save their family members from convoluted rules, poorly trained staff, and overburdened or uncaring administrators.
We had to do the same for my mother. I was able to do it because I was retired so I had time, and had training in advocacy as a lawyer, but I fear for all the people who get screwed with little recourse. The stories of people losing their homes from erroneous insurance denials and huge med bills are insane.
Glad to hear your brother is doing better. May the love and compassion you bring to all the people in your life you have comforted and cared for come back to you a hundredfold!